We will accept returns if items have quality problems, wrong delivery time,
In order for your return or exchange to be accepted, please carefully follow our guide: | ||||||||
1 |
Contact us within 2 days of receiving the item (please let us know if you have some exceptional case in advance)
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2 |
 Provide us with photos of the item, to show evidence of damage or bad quality
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3 |
 The returned item must be in perfect condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage
etc.),otherwise it will not be accepted. | |||||||
4 |
The tracking number of the returned item must be provided together with the reference code issued.
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5 | Buyer will be responsible for the return and resending postage in all cases. Once the dress is received back. We will send back your payment ,regret that shipping cost is non-refundable ,please understand .
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6 |
No compensation for force majeure, for example Riots period.
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Onvels is synonymous with excellence.Onvels stands for quality.Onvels is synonymous with originality.Onvels is synonymous with effectiveness.Onvels. Excellence is our goal.Onvels committed to the best service ( Always ).
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